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25 Role Plays For To Teach Negotiation (2nd ed.)

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Book Description

This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor

Selected Contents

Part One: Group Workshop ActivitiesTwo Responses to Conflict: Fight or FlightHow Can We Both Win? A Quick DemonstrationIndividual Conflict Styles: A Zoological ApproachApproaches to Conflict: Role Play DemonstrationWhen Conflict Creates Stress, Don't Just Stand There...Introduction to Listening: A Self InventoryRed FlagsBenefits and Barriers: Exploring Third Party InterventionMismatched? Are You Reading the Non-Verbal Cues?Constructive or Destructive Conflict: Lessons to be LearnedGaining a Different PerspectiveAssumptions: Who Needs 'Em?Portrait of a PeacemakerWhat Kind of Question is That?Third-Party MediationFormulating Clear AgreementsPart Two: Individualized Exercises and AssessmentsSelf-Assessment in Dealing with DifferencesAnalyzing A Conflict: Is It Worth Getting Into?In the Heat of the MomentHow to Deal with Hot ButtonsResolving a Conflict through PlanningMediation: Test Your KnowledgeFirst Thoughts About Others: Perception IQ QuizUncovering the Hidden AgendaYour Turn: A Non-Judgmental ExerciseSupportive Listening: What's Your Score?Escalate vs. Acknowledge: The Choice is YoursEight Different Points of View

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