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Book Description
Thisinformative resource explains how providers of telecommunications servicesinterwork and compete, focusing on pricing structures and options. Each sectionof this volume contains cost management advice, explains the technologies andservice offerings of carriers, and illustrates complex concepts with casestudies of companies in today’s marketplace. Filled with cost management chartsand graphics, problems to solve, and featuring an extensive reference sectionwith terms and PIC codes, the book gives you the necessary tools to understandand reduce telecommunication costs.Contents:Introduction- Introduction. IndustryBackground. The Complete Do-It-Yourself Telcom Audit. Local Service -Local Service Overview. Line Charges. Local Calls. Intralata Calling. LongDsitance Calls on Local Bills. Managing Your Payphones. CSRs: Auditing YourCustomer Service Records.LongDistance - Long Distance Overview. Long Distance Pricing. ContractDiscounts. Dedicated Service.DataNetworking - Data Networking Overview. Dedicated Private Lines. CircuitSwitching. Packet Switching. New Data Networking Technologies.WirelessService – Wireless Service Overview. Mobile Phone Rate Plans. Airtime. Paging.StrategicManagement – Contract Negotiation. The Request for Proposal Process.Appendix.
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