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Book Description

Here’s a practical cost management guide to the complex world of voice, data and wireless telecommunications for the non-technical business professional. Examining the complex, highly technical telecommunications industry from an insider’s point of view, it sifts through all the technical jargon, offers a comprehensive education on the applications, services and procurement of telecom products, and provides a strategy to effectively manage the costs of those products and services. The book enables you to: understand telecom services; audit phone bills; reduce the cost of existing services and eliminate unnecessary ones; and efficiently negotiate new contracts and services.

Thisinformative resource explains how providers of telecommunications servicesinterwork and compete, focusing on pricing structures and options. Each sectionof this volume contains cost management advice, explains the technologies andservice offerings of carriers, and illustrates complex concepts with casestudies of companies in today’s marketplace. Filled with cost management chartsand graphics, problems to solve, and featuring an extensive reference sectionwith terms and PIC codes, the book gives you the necessary tools to understandand reduce telecommunication costs.Contents:Introduction- Introduction. IndustryBackground. The Complete Do-It-Yourself Telcom Audit. Local Service -Local Service Overview. Line Charges. Local Calls. Intralata Calling. LongDsitance Calls on Local Bills. Managing Your Payphones. CSRs: Auditing YourCustomer Service Records.LongDistance - Long Distance Overview. Long Distance Pricing. ContractDiscounts. Dedicated Service.DataNetworking - Data Networking Overview. Dedicated Private Lines. CircuitSwitching. Packet Switching. New Data Networking Technologies.WirelessService – Wireless Service Overview. Mobile Phone Rate Plans. Airtime. Paging.StrategicManagement – Contract Negotiation. The Request for Proposal Process.Appendix.



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